FAQ

Questions, answered

The questions buyers, operators, and IT teams ask us most, grouped so you can find what matters to you.

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Buyers ask these first

Getting started & the demo

What is Mountain Goat, in one sentence?

Mountain Goat turns emailed purchase orders into clean, reviewed order data. Turn on quoting and it also confirms each PO matches the quote you sent. An AI copilot helps operators throughout.

Who is it for?

Small to mid-sized B2B manufacturers, distributors, and industrial suppliers whose teams process emailed or uploaded customer POs across many different formats.

How do I try Mountain Goat?

Get in touch for access to a free demo. You log into a demo instance loaded with sample data and work POs through extraction, matching, exceptions, and export. You can also send a few of your own POs (and quotes, if you want to test matching) and we'll run them with you. No production systems required.

What does it cost to get started, and what's included?

The demo is free. Initial setup plus your first 3 months is $5,000. That covers workflow discovery and configuration, representative PO and quote setup, initial customer and item data import, and team onboarding with weekly launch sessions. Most teams are online within 3 days.

Do I need to connect my real inbox or ERP to try it?

No. You can drag and drop files to use the full workflow.

Can we sign an NDA before sharing our POs?

Yes. An NDA is available on request before you send any documents.

How long until we see results?

Most teams see extraction and exception results from their own POs in the first session.

What does it cost after the first 3 months, and how is it priced?

Ask during your demo and we can give you an annual estimate. Pricing depends on your configuration, including which modules you need, how much storage, and third-party integrations.

Do my customers / my process have to change?

Do my customers have to change how they send purchase orders?

No. Customers keep emailing or sending POs the way they already do.

Do I have to adopt EDI, a portal, or a standard PO template?

No. Mountain Goat is built to handle many customer-specific formats without forcing EDI or portals.

What PO formats and file types do you support?

Text and email-body POs, text-based PDFs, Excel (.xlsx), Word (.docx), and image POs (JPEG, PNG).

What about scanned or image-only PDFs?

Text-based PDFs are supported today. Scanned or image-only PDFs need OCR, which is on the roadmap; until then the system flags them as needing OCR rather than guessing.

Data, security & privacy

Where is my data stored?

Mountain Goat can run as a single-tenant deployment scoped to a controlled environment, hosted on Amazon Web Services in the United States.

Is my data encrypted in transit and at rest?

Connections use HTTPS, and credentials and secrets are encrypted at rest.

Who at my company can see and edit orders?

Access is role-based: admin, edit, and view-only roles control who can review, edit, or only view orders.

How long do you keep my documents, and can I have them deleted?

You can delete POs and documents in the app, and your data can be removed on request.

Is there a single-tenant or local deployment option?

Yes. Deployments can be scoped to a single-tenant or controlled local environment.

Do you offer SSO?

Yes. SSO is supported (for example, Okta).

Will you sign a DPA?

Yes. A data processing agreement is available on request.

What access do you request when I connect Gmail or Outlook?

Read-only mail access. Mountain Goat reads messages to find purchase orders; it does not send or modify mail.

Can I disconnect my inbox and revoke access at any time?

Yes. You can deactivate or disconnect a mailbox in the app, and revoke access from your Google or Microsoft account at any time.

AI & The Goat

How does Mountain Goat use AI?

AI helps extract PO fields and powers The Goat copilot. AI extraction is optional and configurable; a deterministic rule-based parser is also available.

Is my purchase order data used to train AI models?

No. Your data is processed only to do the work you ask for and is not used to train AI models.

Is the AI required, or can I run extraction without it?

You can run rule-based extraction without AI, or enable AI extraction when you want it.

What can The Goat do, and what can't it?

The Goat answers questions about your POs, exceptions, and readiness. It is read-only: it never edits, sends, deletes, changes setup, or reveals secrets.

How do you keep extraction accurate, and how do you measure it?

We measure extraction against human-verified 'golden answers' using a built-in evaluation harness, and operator corrections feed back to improve results over time.

What happens when the AI is unsure about a field?

Low-confidence or missing values become flagged exceptions for an operator to review, so nothing is booked silently.

Quotes & matching

Is the quote module required?

No. PO intake works on its own; quoting is an optional module you can turn on when ready.

How does Mountain Goat check that a PO matches the quote we sent?

When a PO cites your quote, Mountain Goat links the two and compares them line by line.

What kinds of discrepancies does it catch?

Price differences, quantity differences, unit-of-measure mismatches, missing or extra lines, and POs citing an unknown or mismatched quote.

Can I set my own tolerances for what counts as a discrepancy?

Yes. Price and quantity tolerances are configurable, so small rounding differences stay quiet and real changes get flagged.

ERP & integrations

Will Mountain Goat write to or change my ERP?

You decide how Mountain Goat interacts with your ERP: read master data, write sales orders, or produce reviewed exports your team loads manually. Nothing touches your ERP without your say-so.

How do I get clean order data out?

Reviewed orders push natively to Oracle EBS, Oracle Fusion, NetSuite, SAP, or Epicor, or export as CSV (headers and header-plus-lines) in a structured, ERP-neutral shape.

Which ERPs do you support, and what's on the roadmap?

Native integrations are built in for Oracle EBS, Oracle Fusion, NetSuite, SAP S/4HANA, and Epicor Kinetic (sales order push), QuickBooks Online (invoice push), and Salesforce (quote pull). Every integration is off by default; you enable it and control when it goes live. Reviewed orders also export in a structured, ERP-neutral shape that loads into any system that accepts structured import. More native connectors are on the roadmap.

Can my IT team review the exact export format before anything is booked?

Yes. The field list and an example payload are available to review before anything moves downstream.

Product fit & scope

How much PO volume makes Mountain Goat worth it?

Teams handling roughly 30+ POs per month across many formats typically see the most value.

What's available today versus on the roadmap?

Today: quote and PO intake, extraction, exceptions, duplicate and revision detection, PO-to-quote matching, customer/item matching, automatic assignment and promise-date rules, custom fields, operations analytics, CSV export with configurable export profiles, native integrations (Oracle EBS, Oracle Fusion, NetSuite, SAP, Epicor, QuickBooks, Salesforce), Gmail/Outlook manual sync, The Goat (read-only), role-based access, single-tenant deployment, and SSO. In progress or planned: OCR for scanned PDFs, native write-back for more ERPs, EDI, and background-sync hardening.

What is Mountain Goat not?

It is not a customer portal, not EDI, not generic OCR, and not a procurement tool. It is seller-side order intake and quoting.

How do you handle duplicate POs and revisions?

Mountain Goat detects likely duplicates and revisions, and lets you mark duplicate, keep both, link a revision, or ignore, so the same order never gets booked twice.

What support do I get during setup?

Direct, hands-on support from the team that builds the product, from your first demo through setup and launch.

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  • No inbox or ERP connection required to start
  • Configured for your business
  • Your data never trains AI models
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